Communication Process Paper Essay Example for Free

Communication Process Paper Essay Communication process is a very important aspect with the help of which people send messages verbal including sentences, words, and messages nonverbal including physical setting, facial expression, and behavior. Communication patterns have changed because of changing nature of interaction between people. Communication allows business to coordinate and unify common goals. An open communication policy in business where the employees may come to the supervisors and voice his or her likes as well as dislikes. The business will have a workable environment for everyone. As the message passes through this medium, there is noise and which changes the message into something different from what was sent. These are otherwise known as the barriers to effective communication. Noise can be static or anything that distracts from the intended massage. Example, if there a meeting going on in the workplace and two employees are talking in the background. An individual will become distracted of what the meeting is about. Communication process Paper The climates in most workplace are cool if it is an inside job. So individual may be comfortable communicating with one and another. Some people believe the environment tan make a difference with the way an individual communicate. Communication is vital in the workplace and it the primary means to convey the proper message. Most jobs have shift work and needs to communicate from one shift to another. This may be done by verbal or written in paper. A business climate most likely creates within levels of management and spreads from there. The strength and weakness of any organization are only good or bad as the individuals who work there. If there an open policy where employees can communication with his or her supervisors as they please. This procedure will make the workplace environment workable for everyone. Every employee in the workplace should voice his or her opinion toward the supervisor without been afraid of the outcome. Everyone has some weaknesses and strengths in communication as a result of psychological and personal peculiarities, and every day communication patterns. Verbal written communication is my strength. My weakness is nonverbal communication because in some situations I am not sure what behavior patterns I should follow, for instance, speaking with strangers, or the police. Sometimes I believe cultural or social barriers communicating with others, I have strong verbal communication skills because I spend much time communicating with my friends on the Internet. This way I can communicate with several people at the same time, and save time on phone calls or visiting them. This form of communication is very popular because it transmits information to the individuals and receives reply rapidly. I have good written skills and can clearly express opinion in several sentences. This strength is logical, concise, and informative messages, which help the recipient to grasp the idea at once. Good written skills used in the criminal justice system and other business. Years ago the senior management committee of some business, there strategies for doing everything from changing policies to dealing with employees discussed behind closed doors. Once those decisions made by management, the supervisors were asked to put those decisions into effect. The employees had little to no input on those matters. The employees did as they were told or had to find a new job. Today some management team members listen to what the employees have to say before making a decision on changing the policies. Most business in the present encourages employees to take an active part in their company. The employees who work on production line may know some ways to improve the lines. Some manager may pass out certain type of rewards for his or her ideals. Communication process with employees can be a difficult task. It may take knowing what an individual have to say to communicate in a way to receive desired result. Communications to employees come from several areas within the organization, the director, human resources, the program manager, and other management team. Every employee need to know what is happening within the company. The company will not achieve if the employees are not contribute what expected of him or her. That why a well-organized internal communication strategy required to create the ideal mindset within the company. Reference Communicating Effectively with Employees Retrieved on July 12, 2011 from http://www. learningspaces.njit.edu/Elliot/content/communicating-effectively employee

A Mentor Is A More Experienced Individual Nursing Essay

A Mentor Is A More Experienced Individual Nursing Essay My belief in mentoring is to let a mentee develop their skills and to progress professionally on their own rather than a mentor being directive. My idea is in line with Hawkey, (1998, p.665, in Harrison, Dymoke Pell, 2004, p.1065) that mentoring is about mentors giving help to develop mentees skills. However, a mentor plays many roles in the life of a mentee and the mentor role has been defined in various different ways. Department of Education and Early Childhood Development (DEECD, 2010) has pointed out, for example, that mentoring is a reciprocal professional learning relationship between the mentor and mentee on what happens in the classroom. In short, mentoring is typically viewed and presented as the process of supporting and guiding the mentee with the aim of helping them to progress professionally. Mentoring has featured in a variety of ways throughout my professional life as an educator. As a first time mentor, it was quite difficult to be a mentor though I am still learning to become more confident and an effective mentor. However, I became interested in unpicking the concepts and practices of mentoring in direct response to my role, which demands me to be more critically aware of the process in order to support my mentee effectively. I have had the good fortune of being both a mentee and now a mentor. In an effort to help build the best mentoring relationship possible, both mentor and mentee need to see if they can communicate with each other since this is an important aspect in the mentor relationship. Pittenger and Heimann, (2000) explores this mentor relationship in George Mapilly (2012) advocating that mentoring relationships require mentor and mentee to engage in challenging activities, utilizing new skills (p.140). Being a first time mentor, it was vital to my continuing practice that I critically examine my own practice in relation to my mentee, since being a critically reflective mentor would help me à ¢Ã¢â€š ¬Ã‚ ¦to define a way of thinking that accepts uncertainty and acknowledges dilemmas (Dewey, 1933, 1938; King Kitchener, 1994; Sparks-Langer Colton, 1991; Zehm Kottler, 1993, in Larrivee B. 2000, p294). The purpose of this assignment is to provide information about effective mentoring practice and to suggest how mentors and mentees can get the best out of a mentoring relationship which is highlighted by Holloway and White (1994), by emphasizing that there is a need for an unbiased relationship to enable the mentee to effectively explore their own development (in Woodd, 1997 p.335). The assignment will further evaluate my own practice in peer- mentoring a member of my own department. We both teach Home- Economics and I have been working alongside her for four years. My mentee is an experienced teacher who has been teaching for four years, the same as me. After I arranged a day and time to go observe my mentee, she asked me if we could meet before the class to give me a brief overview about the class. We discussed class size and level. We also briefly discussed the activities that they were going to be doing that day. This initial meeting was important to make her feel at ease (Maynar d, 2000). Basically, the outcomes of my mentoring relationship depended on the interpersonal qualities of both mentor and mentee. Through the mentoring relationship the mentee could achieve guidance practice (Harrison, Dymoke Pell, 2004, p.1058) provided by the mentor. An effective mentor involved being a reflective practitioner (Schà ¶n, 1983, in Russell T. 2005, p.199) as stated by Larrivee B. (2000) that becoming an effective teacher involves considerably more than accumulating skills and strategies. The first week lesson observation (see appendix 1) was not that easy for me as the teacher (mentee) was not feeling at ease and my presence was not highly appreciated. Roberts (2000) quotes Smith and Alfred in saying that it is extremely difficult to fulfill the role of mentorà ¢Ã¢â€š ¬Ã‚ ¦ (p.161). Therefore, mentors need to be good role models (Stammers, 1992, in Roberts, 2000, p. 159) who have the respect of their mentees and are held in good regard for their personal attributes. I hold the opinion that my engagement as a mentor was not as effective as I would have liked in the initial period of mentoring. So, the ability to critically analyze my own performance and to seek ways to improve was fundamental. Hence, being engaged in reflective practice could help to improve professionally and is a great way to increase confidence. I recognised therefore and decided to look closely at Gibbs reflective cycle (Gibbs, 1988) so that I could use this as a better model for future meetings. I was new to the role of mentor and did not fully understand the challenges of mentoring as I was not demonstrating enough attention and support to my mentee. Only upon being engaged in the mentor-mentee relationship really opened my eyes to the potential of mentoring and the role I could play. Lester and Johnson (1981), envelop the holistic nature of mentoring by saying that mentoring is a one- to- one learning relationship between an an older person and a less experienced person based on a modelling of behaviour and extended dialogue between them. (in George Mampilly, 2012, p.137). With this increased understanding, I started to engage much better in my role. I was not there to answer all the questions but to listen and hopefully help my mentee find her own answers. As a mentor, I felt there was an obvious need to use a range of strategies that would enable my mentee to develop her skills. For a successful and productive mentoring relationship, it was important for both mentor a nd mentee to have a common view of their roles and to understand how to get the best out of the mentoring experience. Once I completed the Bell (2002), mentors scale, I realized that I am very kind- hearted and a generous person where I am inclined more to openness, sociability and less to dominance. This is significant, as I am open to criticism and this positively helped me while mentoring. I furthermore laid stress on the significance of communication as I would have failed as a mentor if there were communication barriers between us. It was very noteworthy for me that my mentee sensed as resolved as she could, as this shall aid to strongly build a hopeful mentor and mentee relationship. My mentee has been teaching the same length as me. Since my presence was not highly appreciated during the first week, I thought we should have a feedback meeting as soon as possible. It is identified by Waite, 1997; Hyland Lo, 2006; Copland, 2008a, in Copland (2010) that In order to perform these duties, tutors/mentors usually hold a feedback session with the trainee teacher after having observed them teaching ( p. 266). In the course of this meeting while questioning her, it became clear that she felt pressured due to my presence in the class. Therefore it was very important that I build her confidence by being as supportive as I could and wanted her to be independent. Korthagen Vasalos, (2005) claimed that many teacher educators use Kolbs model (Kolb Fry, 1975), which describes experiential learning as a cyclical process of concrete experience, reflective observation, abstract conceptualization and active experimentation (p.50). I followed the Kolb model of experiential learning (Kolb, 1984). This suggested that by going through the different stages of the learning cycle could help both mentor and mentee engage in professional learning development. As a result, mentors can thus help mentees develop the skills of reflective practice and acquire initial experiences (Russell T. 2005, p.199) On the other hand, a mentors responsibility is also to help another individual to address the major transitions or thresholds that the individual is facing (Megginson, 1994, in Woodds, 1997, p335). Mentors do not need to be perfect but they do need to be willing and able to grow in a relationship and build on mutual contributions where this role is seen as an occasion to learn from the mentee as well as providing training to her. During the second week observation (see appendix 2), I believe there was a shift in our relationship. We were encouraging each other with our own professional development and there was a new air of confidence surrounding us. As I assisted my mentee to develop her own professional practice, I was interested into improving my own mentoring skills (Coombs and Fletcher, 2005). Working in a collaborative way enabled me as a mentor to start finding solutions to the problems arising. Since a mentor is someone who imparts knowledge and experience and shares it with a less experienced person; he/ she acts as a guide (Roberts, 2000), master or advisor (Gibbs, 2003). Thus, the mentor also uses specific skills, frameworks and processes to develop insight and to promote change. In regard to knowledge development, good mentors are seen as sources of knowledge (Little, 1990, in Orland- Barak Hasin, 2009, p.429). In this respect, mentors access their theoretical knowledge and translate it for mento ring purposes in order to enhance the mentees teaching- learning processes (Ardery, 1990: Roberts, 2000, in Orland- Barak Hasin, 2009, p.429). The term mentor has been used for a number of different models, as I believe there are many factors that affect the role including the mentees level of experience and the time in the mentoring relationship. As a mentor I had encountered some difficulties in finding the best way to work with my mentee so I was keen to adopt a different approach to my mentoring relationship. If my skills of mentoring were lacking then my mentee might have received less support during mentoring relationship than she otherwise would have done. Yet, I veered more towards the directive approach and was offering suggestions rather than waiting for my mentee to come to her own conclusions. My focus was very much on the development of my interpersonal skills and practice. Nevertheless, it was in listening where I felt that there was actual development in my practice over the two observations. My understanding to a mentors role was that I should be a good listener (Cain, 2009, p.55) so that I enable my mentee to reflect on the actuality of her practice (John and Gilchrist, 1999, p.102). I was actually in the moment, listening to what was being said and then responding to it, rather than listening and trying to work out what was my own response to them might be. Likewise, the Mauritian Teaching Competencies 2.3 (See Appendix 6), teachers should be able to gain learners attention and be able to sustain their interests. My mentee used video lesson to gain the learners attention. Moreover, she did not meet the terms with the Mauritian Teaching Competencies 1.2.4 and 1.2.5 (see Appendix 6), which are: an understanding of the special needs of individual learners and of specific learning difficulties, an understanding of how to develop the thinking and problem solving skills of learners across the curriculum. She should pay attention to the development of literacy and numeracy skills in every subject, every lesson (DfES 2004, 3, p.2). It is imperative to highlight the features of each subject that need constant attention in order to boost performance and ensure progression. It is thus significant to realise what motivates lower-attaining students to learn and what methods could be used in in order to create motivation. By following the third observation (see appendix 3), there may be, therefore, a mismatch with a teacher who, as a qualified person, would wish to be able to make their own decisions about personal and professional development and about their pupils needs. In my communications with my mentee consequently made me feel assured by seeing her able to use appropriate teaching strategies relevant to the age, ability and attainment level of learners which is an area which is linked to Mauritian teaching competency 1.3.4 (see appendix 6). When I observed my mentee in class, she did engage the students in group work which was lacking during the first observation, conformed to the active engagement techniques (DfES, 2004, 11). My mentee involved the students in sharing their knowledge, ideas and perspectives and arrive at a fuller understanding than they might have done working alone (DfES, 2004, 11, p.5). In order for a successful mentoring relationship take place, I believe that skills and qu alities such as open communication (Bradbury Koballa, 2008, p.55), listening (Edwards and Collison, 1996, in Hobson, 2002, p.2135), mutual trust (Awaya et al., 2003, p.55) and being supportive should prevail. Mentoring and coaching provides a vital link with positive reflective practice. Throughout the mentoring relationship, there need to be a strong sense of self belief and efficacy, as goals can be realistically achieved. Through this experience, I managed to prove myself and help my mentee by not giving up. The foundation for being a good mentor is in building a good working relationship with the mentee. Achieving this one initial, important goal will solidly underpin every other aspect of mentoring. In mentoring, time is at a premium. As such, there should be effective use of time in order for good working relationships to be achieved as quickly as possible. However, to achieve this, the mentees first day and week should be managed in a productive and welcoming way (Maynard, 2 000, p.26), and furthermore the mentor should make use of good communication skills and active listening. The effective mentor does not feel that they are perfect nor that they know all the answers. They are real people who are still learning themselves but are willing to share what they do know. Good mentors are non- judgmental about their mentees and in being so are able to develop a relationship based upon trust and acceptance. Only in such an open and trusting atmosphere can a student really feel at ease and free to ask for help and to question. Perhaps the most useful communication skill in mentoring is that of active listening. I then proceeded with my fourth class observation (See Appendix 4). By identifying my strengths, weaknesses, opportunities and threats helped me to develop and improve my own mentoring skills. For this assignment, a personal SWOT analysis (QuintCareers.Com) was developed where I reflected on my own development as a mentor. The SWOT analysis (see appendix 7) was then used to identify my personal development goals. The goals were centered on consolidating strengths and thinking about how best I could use them. The goals were also about overcoming my weaknesses, exploiting opportunities and nullifying threats. The personal SWOT analysis proved to be a useful tool for helping me to be self- reflective. As a consequence my aim as a mentor was to increase teacher effectiveness where while mentoring I assumed my responsibility to help mentee evaluate and overcome challenges in the classroom in order to become better teachers (Korthagen, 2004). Particularly, my idea is in line with Lopez-Rea l Kwan, (2005, in Kwan Lopez-Real, 2010) that in the process of mentoring, my own personal and professional understanding developed as I worked collaboratively and reflectively with my mentee (p. 724). When I observed my mentee in class, she portrayed an image of a teacher who stands at the front of the classroom and explaining things (Korthagen, 2004, p.81). Learning can be described as a process (Edwards Protheroe, 2003). The environment such as: school culture and classroom, where the learner will evolve is an important fact. Therefore, the teacher (mentee) has to act as a facilitator. The teacher has to be more students centered and lass dominant in the classroom. Thus the teachers approach to interaction with learners should be different. To some extent, my mentee have used engaged learning technique in the classroom. Basically, in terms of building prior knowledge of students, this is done by conducting a brainstorming session in class (DfES, 2004, 19)My mentee organised th e students into group so that they could discuss, plan, monitor and reflect on their work. As such they developed their thinking and problem solving skills. As a result, the role of the mentor became one of raising the ante by gradually (Edwards Protheroe, 2003, p. 231) facilitating the mentee to distinguish and answer to the difficulty of the situation even though, the mentee as learner is involved in practice. My first time as a mentor allowed me to learn a lot where I learnt about my individual development as a mentor. It has also helped me out to achieve the ability to challenge, motivate and reflect. In sum, if mentoring relationship is successful then inevitably the coach themselves will notice an increase in their own awareness. I feel that the process of trying to identify myself as a mentor has equipped me with skills which will serve me well both professionally and personally and I can say without doubt that the journey thus far has been very enlightening. This piece of work underlined, the significance of the affective in students school-based learning: the close relationship that exists between the personal and the professional (Furlong Maynard, 1995, in Maynard, 2000, p.29). In mentoring, mentee often discussed good practice and made reference to how mentors made them feel. For example, welcome, accepted, included, supported and recognised as an individual (Maynard, 2000). The way in which the mentee responded to me in this respect impacted on the mentor mentee relationship and eventually contributed to her success. There is absolutely a need for mentors to acquire the knowledge and skills needed to work effectively with the mentee.

Essay --

Intorduction What is leadership?. If I look at my life, how I see leadership, what impact did something or somebody have on my life. What characteristic do I have or does a person need to make you a good leader?. Furthermore what is my role of being a good leader and am I successful in this role as a good leader or do I have gaps?. How do I close the gaps to become a great leader?. Can I say at the end I am a good leader in what I’m doing or am I on the right track of becoming a good leader. What is leadership Leadership is all around us, there are leaders at schools, at home, at work, on the sport field, in the government. The word leaders have many meanings, it can be somebody leading others by guiding them in a direction, showing them where to go, and then you have leaders who control or rule a group a good example is president. A leader can be somebody specific to a group; this could be the general manager of a company. Therefore, we can see leadership is everywhere. Where do leadership start for me? If I have to look in to my history from child wood until now, was there any leadership fundamental in me. I’m oldest of three brothers in the family, with a 7 year gap between us. So I would say as the elderly brother I always look out for them in a protective kind of way leading them away from harm and danger. As the year go on the focus of leadership change, I had to think of my way forward and not so much in holding their hands. For me at that time it was all about vision and passion, what impact I could have on the team. When I play sport I went out and gave 120% because of my passion and proudness, I think this has to do with me not having any support from my parents, I had to proof to them that I have something in me to ... ...art of my success is that I had a couple of dreams; one was to becoming somebody in sport and the other was to be somebody from whom others could learn. As for the rest of it is there, but still need to work on them, bringing them together so that they can work as one. With dreams you have to have a vision, how you going to make this dream become a reality. Share your vision with others, your team wants to work with you to complete the vision. Ownership, make them believe it is there goals and vision. Communication, you need to have a good, effective communication with the right attitude. Furthermore, you need to be flexible, open-minded, thinks outside the box, and know that not all problems have the same solution. Conviction, a strong vision, and the willpower to see it through, because your team will not support or respect your vision if you don’t believe in it.

Essay --

Seeing a family member taking medication can be very frightening for an eleven year old child, for me however, it was fascinating to see how a single pill can affect the human body. Ever since, I’ve been intrigued by how something so small could have such an impact on one’s quality of life. Over the past years I developed an interest in the science involved in drug discovery, mechanisms and the effect of drugs on body metabolism. Pursuing a career as a pharmacologist; I feel compelled to contribute to the exciting and ever changing field of pharmacological science that has the power to save someone’s life. Studying chemistry and biology at A-level; I have come to appreciate their value within the context of health. In biology, I am fascinated with how the nervous system behaves in the presence of certain chemical compounds found in existing drugs. An area of study during my A2 chemistry course is ‘what’s in medicine?’ I found this topic thought-provoking as it helped me develop my knowledge of how medicinal drugs are synthesized. Furthermore it aided me to comprehend the effect of ... Essay -- Seeing a family member taking medication can be very frightening for an eleven year old child, for me however, it was fascinating to see how a single pill can affect the human body. Ever since, I’ve been intrigued by how something so small could have such an impact on one’s quality of life. Over the past years I developed an interest in the science involved in drug discovery, mechanisms and the effect of drugs on body metabolism. Pursuing a career as a pharmacologist; I feel compelled to contribute to the exciting and ever changing field of pharmacological science that has the power to save someone’s life. Studying chemistry and biology at A-level; I have come to appreciate their value within the context of health. In biology, I am fascinated with how the nervous system behaves in the presence of certain chemical compounds found in existing drugs. An area of study during my A2 chemistry course is ‘what’s in medicine?’ I found this topic thought-provoking as it helped me develop my knowledge of how medicinal drugs are synthesized. Furthermore it aided me to comprehend the effect of ...

Conrad’s Congo Journey :: Biography Biographies Essays

Conrad’s Congo Journey Joseph Conrad’s own experiences during his trip through the Congo helped him provide a foundation for the writing of Heart of Darkness. In 1890, Conrad took a job as a captain on the river steamer Kinshasa. Before Conrad took this job, he had worked for the French merchant navy as a way to escape Russian military service and also to escape the emotional troubles that had plagued him. Conrad had been in a financial crisis that was resolved with help from his uncle. After this series of events, Conrad joined the British merchant navy at the beckoning of his uncle and took the job as the captain of a steamboat in the Congo River. An important fact to remember is that Conrad was a young and inexperienced man when he was exposed to the harsh and dangerous life of a sailor. His experiences in the West Indies and especially in the Belgium Congo were eye opening and facilitated his strong outlooks that are reflected in the book Heart of Darkness. Conrad’s journey th rough the Belgian Congo gave him the experiences and knowledge to write about a place that most Europeans would never see in their lives. The diaries Conrad kept during his journey through the Congo gives detailed descriptions of the monotonous African landscape. Conrad wrote that the landscape of the African coast looked the same every single day.[1] This is reflected in Marlow’s narration of the jungle where shapes and forms cannot be made out clearly. The monotonous landscape differed from what Conrad had expected of this exotic location. When he was still a young kid, he had once boasted that he would someday journey to the heart of Africa. However, the actual journey was not at all what he expected it to be. Conrad was shocked at the men in the African colony. He was repulsed by the European colonizers because of the horrible treatment of the natives as well as the unlawful aggressive pursuit of loot. Conrad witnessed atrocities committed by the European colonizers, which helped to form his opinions on the colonization of Africa. In the novel, Conrad uses sarcasm to display his displeasure towar ds the European colonizers’ treatment of the natives. The Europeans in the book are called pilgrims and the natives are called cannibals, however the pilgrims are the ones who are much more willing to use force to resolve their problems.

Fsibl

Introduction Islamic Banking in Bangladesh There are currently seven commercial banks operating under Islamic principles. They are: 1. Islami Bank Bangladesh Limited, 2. Al-Arafah Bank Ltd. 3. Social Investment Bank Ltd, 4. Exim Bank Ltd, 5. Shahjalal Islami Bank Ltd. 6. Icb Islamic Bank Ltd 7. First security Islami Bank Ltd. HISTORICAL BACKGROUND First Security Islami Bank Limited (FSIBL) was incorporated in Bangladesh on 29 August 1999as a banking company under Companies Act 1994 to carry on banking business.It obtained  permission  from Bangladesh Bank  on 22  September 1999  to commence its  business. The  Bank  carries banking activities through its Fifty Three (53) branches in the country. The commercial  banking activities of the bank encompass a wide range of services including accepting deposits,making  loans,  discounting bills, conducting  money transfer  and  foreign  exchange  transactions,and  performing other related services such  a s safe  keeping,  collections  and  issuing  guarantees,acceptances and letter of credit. At the beginning, FSIBL started their business with traditional commercial banking services.However, from 2008 they converted their business to Islamic Banking with Islamic Shariah Act. The FSIBL has played a pioneering role in shaping the future of the Banking industry inBangladesh since its inception. The Bank started in 1999 with 14 branches and now it has 53  branches in Bangladesh and recently the bank introduce an Exchange House in Canada. The Bank also maintains a comprehensive correspondent relationship with top ranking banks. FSIBL has already started their on-line, SMS and ATM banking facilities for their clients. 2. 2 Vision of the Bank Wherever you are, you can Bank with us† is the motto of  First Security Islami Bank. FSIBL is  prepared to meet the challenge of the 21st century well ahead of time. To cope with the challengeof the new millennium it hired experi enced and well-reputed banker of the country from theinception. The  bank  has  efficient  and  dedicated  professional  and  equipped  with  modemtechnology to provide the best service in the need of the people and thus to realize its vision. Sothe Bank defamed its Vision: ‘to be the most efficient Islamic Bank in terms of customer service  profitability and technology application’Mission To develop & deliver the most innovative products, manage customer experience, deliver qualityservices that contributes to brand strength, establishes a competitive advantage and enhances  profitability, thus providing value to the stakeholders of the bank   2. 4 Goal of the bank To  exceed customer expectations through  innovative Islamic financial products &  services  andestablish a strong presence to recognize shareholder’s expectation and optimize their rewardsthrough dedicated work force. . 5 Special Features of FSIBL †¢ All activiti es of FSIBL are conducted under a profit/loss based system according toIslamic Shariah to get the nation rid of Usury. †¢ Its investment policies under different modes are fully Shariah compliant and wellmonitored by the board of Shariah Council. †¢ FSIBL  has  included  online  banking  in  its wide  range  of  services. Bangladeshisoftware has been introduced in this feature to  promote the local developers. †¢ FSIBL regularly arranges its AGMs (Annual General Meeting).Whenever neededEGMs (Extraordinary General Meeting) are also arranged. †¢ They believe in providing dedicated services to the clients imbued with Islamic spiritof brotherhood, peace and  fraternity. †¢ The bank is committed towards establishing a welfare-oriented banking system tomeet the needs of low income and underprivileged class of people. †¢ The Bank upholds the Islamic values of establishment of a justified economic systemthrough social emancipation and equi table  distribution of wealth. †¢Following  the  Islamic  traditions,  it  is  assisting  in  the  economic  progress  of  thesocially  deprived  people;  in  the  creation  of  employment  opportunities  and  in  promotion of rural areas to ensure a balance development of the country. 2. 6 FSIBL’s Inter Division and  Branch Coordination All  the  53  branches  are  computerized  under  distributed  server  environment. Another  few  branches are  planning  to open  in near  future. FSIBL has  already started their on-line, SMS andATM banking facilities for their clients.FSIBL  have  set  up  Wide  Area  Network  through  Radio,  Fiber-Optics  &  other  availablecommunication media systems to provide any branch banking to their customers. Customer of  one  branch  is  now  able  to  deposit  and  withdraw  money  at  any  of  our  branch es. 2. 7 Online Banking FSIBL  Online  banking  application  addresses  the  needs  of  small,  individual  and  corporateaccount  holders  of  the  bank. This  application  provides  a  comprehensive  range  of  bankingservices that enable the customer to meet most of their banking requirements over the Net at any  branch. . 8 SMS Banking SMS banking  is a  technology-enabled  service  offering from  banks to  its customers,  permittingthem to operate selected banking services over their mobile phones using SMS messaging. FirstSecurity Islami Bank Ltd. has officially launched SMS banking service from December 17,2007. 2. 9 Merchant Banking FSIBL’s Merchant Banking Group is strongly positioned to offer perfect financial solutions itsclient’s business. They specialize in the arrangement of various forms of Foreign CurrencyCredits for Corporate.FSIBL provide the resources, convenience and services to meet its cl ients’needs by arranging Foreign Currency credits through:†¢ Commercial loans†¢ Syndicated loans   Lines of Credit from Foreign Banks and  Financial Institutions†¢ FCNR loans†¢ Loans from Export Credit Agencies†¢ Financing of Imports. 2. 10 Product and Services In the memorandum and articles of association of the First Security Islami Bank is revised itsarea of operation is clearly written. The product of FSIBL is targeted to fulfill that aim.The  product and services that are currently available are given below: †¢ Depository Products First Security Islami Bank is now offering 09 depository products for mobilizing the savings of  the general people. There are also emphasizing on non-fund business and fee based income. Bid  bond/ bid security can be issued at our customer's request. FSIBL is posed to extend L/C facilities to its importers / exporters through establishment of  correspondent relations and Nostro Accounts with leading ba nks all over the world. †¢ Loan ProductsFirst Security Islami Bank offers a wide range of loan and advance product to the client for  financing different purpose that fulfill the requirements of the bank and have good return to theinvestment as well as satisfy the client. †¢ Other Product and Services The bank has its concentration for new product and services development for satisfying itscustomer and increasing its customer base. They prefer now faster service with least cost. For  delivering faster service the bank has introduced online banking service. There are other productsand services that FSIBL has introduced.They are: * Online Banking Services * Locker Services * Utility Bills * ATM services FLUCTUATION OF SHARE PRICE (ONE YEAR) BALANCE SHEET ANALYSYS 3. 1. 5 Types of Investment Facilities The Bank’s Policy is to introduce diversified / new types of Products / Product derivativesalong with usual Banking Products. At present the Bank offers the followin g facilities: i. Investment  / Deployment of Funds: a. Bai-Murabaha  (Deferred  Lump  Sum/  Installment Sale)  b. Bai-Muajjal  (Deferred  Installment /  Lump  Sum  Sale)c. Ijara (Leasing)d. Musharaka (Joint-Venture Profit-Sharing)e.Mudaraba (Trustee Profit-Sharing)f. Bai-Salam  (Advance  Sale and  Purchase)g. Hire-Purchaseh. Direct Investmentsi. Post  Import  Investment  j. Purchase  and  Negotiation of Export Billsk. Inland Bills  Purchasedl. Murabaha  Import  Billsm. Bai-Muajjal Import Billsn. Pre Shipment Investmento. Quard-ul-Hasan (Benevolent Investment) KYC Concept The Investment Officers/RM must know their customers and conduct due diligence onnew borrowers, principals and guarantors to ensure such parties are in fact who theyrepresent themselves to be i. e. , Know  Your Customer (KYC).The Banker – Customer relationship would be established first through opening of CD/STD / SB accounts. Proper introduction, photographs of t he account holders / signatories,  passport,  Trade  License,  Memorandum  and  Articles  of  the  Company,  certificate  of  incorporation, certificate of commencement of business, List of Directors, resolution, etc. i. e. all the required papers as per Bank’s policy and regulatory requirements are to beobtained at the time of opening of the account. A declaration regarding approximatetransaction to the account is to be obtained during opening of account.Informationregarding  business  pattern,  nature  of  business,  volume  of  business  etc. is  to  beascertained. Any suspicious transaction must be timely addressed and brought down tothe notice  of  the Head  Office /  Bangladesh Bank  as  required  and  also  appropriatecorrective measures to be taken as per the direction of Bank Management/BangladeshBank SWOT analysis Strength Diversified ownership pattern Strong market share Good Financial performance Good investment portfolio Comfortable Liquidity position Experienced management team Sound HR development programmes Improvement in automation Wide branch networkSignificant involvement in corporate social responsibility Weakness: Unmatched asset versus capital growth Limited delegation of power Limited modern customer service facilities Moderate recovery of rescheduled investments High large investment exposures Initial stage of system based internal control procedures Opportunities: Investment in SME and Agro based industry Real time online banking Credit card in dual currency Creation of Islamic Money market product Introduce above 5 years Islamic bond Threats: Market pressure for increasing the SLR Overall liquidity crisis in money marketGovernment pressure to reduce investment rate Increase the capital adequacy position Findings * Most of the costumers do not know the regulations of the investment modes. * Shortage of human resources in Investment Section. * Deposit schemes favorin g to the customers. * Senior level executives should be more cooperative with the subordinates. * Regarding security service of the bank, account opening and closing system, phone query, cash withdraw and deposit facility, credit profit rate, online banking, external and internal environment are satisfactory to the customers. Most of the customers are service holder and businessman; they like to come to FSIBL because near to residence / office / work place, better service, easier banking procedure. * Employees of the bank are more cooperative with the customers. * Employees of the bank have good knowledge to solve the queries of the customers. * According to the customers opinion more ATM booths needed to be setup in different places. According to the data analysis customers feeling about banking in FSIBL are very satisfied. Recommendations Different types of products and services are available in FSIBL but clients are not concerned about that so advertisement and promotional activi ties should be increased. * Increasing more deposit schemes under consumer banking. * Providing prompt service in account opening. * Now a day, the online banking service is very much popular in all over the world, so the bank should try to develop in this side. * FSIBL should increase Debit card ; credit card facilities. * SJIBL online service should be fast ; accurate. The website of SJIBL is not good enough; most of the pages are under construction. The page should be constructed as soon as possible. * Should increase the ATM Booths. * More manpower is required to run the business smoothly. * Employee trainings and workshops should be administered in order to give them knowledge and professionalism in customer interactions. They should be taught about how to deal with the problem of customers and problematic situations. * Physical and technological facilities should be increased in evaluating credit proposals. Experienced and expert personnel should be kept within the bank, which will lead to a quality selection of clients * SJIBL should more focus on customer needs. They need to concentrate more on their existing services and product innovation. * A yearly conference with the employees should be arranged where they will exchange their views with the management about different aspects. This will help to increase the efficiency of the employees. * Prompt service should be given to the customers. In this regard arranging job rotation regularly for employees to improve the skills in different types of service.This will increase the efficiency of the service. * More emphasis should be given on the customers’ complaint. * Informal training can be a way to improve the skills of the employee. Allocating job responsibility to the employees according to their profit. * Try to create a good image to customers through different promotional tools Conclusion First security Islami Bank Limited is one of the leading Islamic sharah based commercial bank in Banglades h. FSIBL is committed to provide excellent service to its valued customers. The management of FSIBL always gives special efforts to uphold the interest and trust of their customers.By providing excellence service and special effort First Security Islami Bank has placed itself to a strong position among all the banks. The main focus of FSIBL is to concentrate on the consumer demand, which differentiates FSIBL with other banks. FSIBL has been successfully created a brand image Islamic sharah based in the market and is maintaining a strong position in the market. But still it has some weakness, which can be easily overcome. FSIBL has much more potential to explore the existing market. So, to be the number one forever they have to be very perfect in their business.

Developmental History

Aaron (not his real name) was 3 years old and 4 months and 5 days on the day his mother was interviewed for this case study report. Aaron has a medium structure but is tall for his age, he likes to move around a lot, he is now able to run and play on his own with little supervision especially if he is inside the house. He likes going to the groceries and playing with the cans on the shelves. He can speak in short sentences but still uses baby talk when he asks for something. His first word was Mama and he actually grunts and giggles a lot. He is not comfortable with strangers or with anything new.He seems to have a slow to warm up temperament. But once he feels secure, he can actually be very friendly and interacts well with other people. He is potty trained and have started using pull-up diapers instead of the regular ones. He likes to work on coloring books and he has tons of scribbled papers. He gets bored watching TV, he does not even like Barney, but he likes music and he become s very alert when he hears Mozart or Beethoven. He likes toys that he can move, bang, throw and manipulate. He already has good fine motor skills as he can hold his spoon and eat on his own. However he can’t still button his own shirts..His favorite foods are oranges, vegetables and chicken. He also drinks apple juice with his meal. He still asks for his bottle when going to sleep but can use a sippy cup during the day. Aaron however sucks his thumb when he is sleepy or when he is feeling insecure. Health and Physical Condition Aaron was born through normal delivery, his mother was 25 when she gave birth and was the first born. His mother was healthy and did not have any severe medical conditions before and during the pregnancy. However, she had a case of urinary tract infection around 6 months into her pregnancy but was treated successfully with antibiotics.She also had a positive disposition during her pregnancy and she ate the right foods and dutifully took her vitamins an d regularly had her prenatal check-ups. Aaron passed the newborn screening test in flying colors, he was 7. 6 pounds, had the normal head circumference and height and he was already screaming when he came into the world. After 2 days in the hospital, he went home, however, he was supposed to be breastfeed but he had difficulty in it as his first feeding was from the bottle, his mother also had difficulty nursing him as she was a firs time mother.The doctors advised that he be placed on the bottle on an infant formula. He did not have any problems after this. Aaron was overweight when he was 5 months old, he has a very regular sleeping and feeding schedule and he sticks to it even if there are distractions. He liked to jump on his mother’s lap and he used his feet more than his hands at this stage. At 6 months, he changed his milk formula and he suffered from constipation, he had to be placed on different milk formula which was not constipating and was on a soft diet. After 2 days, he was able to resume normal bowel movement.He also had bouts of colic especially during the day. He does not cry much but when he does cry it took him a long time to quiet down. His mother noticed that he seemed to shiver when he cries and go blue when he does not get what he wants. When he is angry or upset, he will cough or make vomiting actions. The mother was alarmed with this behavior but when she talked to her pediatrician, he said that Aaron was merely trying to get his own way by vomiting and turning blue because when he checked him he was really just a normal child. The mother has learned not to reinforce vomiting or holding his breath and this have now disappeared.At one year old, Aaron was hospitalized for diarrhea and vomiting, he was having high grade fever and was throwing up and had very loose bowels. He was brought to the hospital because he was already showing signs of dehydration. He stayed in the hospital for 3 days and came home fine. His teeth came out in pairs and started when he was 9 months old, at 1 year and 4 months, he already had 8. He seemed to have the colds and low grade fever whenever his teeth were coming out. He has not been dropped, had his head banged or fell from the stairs. He started walking at one year old and was running before he reached 2 years old.He did not have any illnesses up to the time of the interview. Health and Medical Analysis From the case study presented, it seemed that Aaron’s major health condition that has brought about medical attention was on his digestive system. He had constipation, colic, indigestion; diarrhea and vomiting at a young age this would imply that he has a weak stomach or a very sensitive digestive system. He had been on infant formula since he was born and it could be that his stomach have not adapted as well as children who have been breastfeed (Shonkoff & Phillips, 2000).He also had been using distilled water since he was born and it could be that his stomach does not have the friendly bacteria that normal children have. The problem is that Aaron likes food; he has a healthy appetite but since he suffers from indigestion or diarrhea he might lose his love for eating because it was the source of his discomfort, however, at present Aaron has not shown any aversion to food. In the future, Aaron may have more instances of diarrhea because when he gets older, his mother would have lesser control over what he eats (Berk, 2005).At present he is being taught to always wash his hands before eating and to not place anything on his mouth, but the difficulty is that he still sucks his thumb before going to sleep. It is recommended that the mother try to introduce Aaron to regular water and juice and to have him eat different foods so his stomach would be accustomed to it. It was also recommended that the mother bring this to the attention of the pediatrician and to learn more about how to keep the digestive system healthy and functioning well. References Berk, L. (2005). Factors affecting growth and physical health. In Infants and children: Prenatal through middle childhood 5th ed (pp. 293-303). Needham Heights, MA: Allyn & Bacon. Shonkoff, J. & Phillips, D. (2000). From neurons to neighborhoods: The science of early  childhood development. Washington D.C.: National Academy Press.